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Problems connecting Deskjet 3720 printer via mobile hotspot

July 22, 2018, 4:02 am
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Bought this printer yesterday, largely because of attraction of Instant Ink offer. Nothing in the sales blurb mentioned difficulties connecting via a mobile hotspot using my Samsung Edge.

 

Managed to connect printer to Samsung. Even managed to enable web services, though when connecting again after switching off printer, it seemed I had to do set up again. But having no luck trying to enrol for Instant Ink, and no sign of printer claim code from printer. Additionally, whenever the printer is on, the speed of web access seems to freeze.

 

I've read in the forum that mobile hotspot may not provide enough bandwidth. Really? I'm not downloading films or anything. Just trying to connect and advise ink levels.

 

Hope someone can provide a solution. Otherwise the printer is going back for a refund.

 

Thanks

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Incompatible operating system

July 22, 2018, 4:36 am
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It seems my printer will not recognise my operating system.

Having installed the printer, connected using a USB cable and done the test page, I tried to get it to print a short document. What came out was largely blank, with a small bit of gibberish in one corner. It repeated this with the next sheet, until it had used all the paper I had loaded. Fortunately I had only loaded 6 sheets.

When I went to the main support page, the first thing I saw was a message saying HP could not support the operating system. It seems I have wasted my money. I bought this printer because I could no longer get replacement ink  cartridges for my HP Deskjet 620 at less that 100 English pounds for the set, considerably more than the cost of a new printer.

Can anyone think of a way round this?

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PDF problem: ERROR:/.SFCompactDisplay-Heavy

July 22, 2018, 5:25 am
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Hello,

 

I am having a problem priting pdf documents.  I get the message "Printing - ERROR:/.SFCompactDisplay-Heavy" every time, but then sometimes the printer just goes ahead and prints anyway (usually if only one page).   Other times, it freezes and I have to do a hard reset.  At times, even the hard reset doesn't work, and the printer screen just keeps blinking on and off.  I then do a hard reset two or three times.

 

If this happened, say, once a month, it would be irritating, but not a deal breaker.  At this point, it happens every time I print a pdf that is more than one page, and sometimes even if it's only one page.  I was going to buy a new printer (not HP), but I decided to give this one another chance if I can resolve this issue.

 

Firmware is up to date.

 

Thank you

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Instant Ink refills

July 22, 2018, 6:05 am
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It says that my printer is off line & I will not receive any more ink.  How do I fix this?

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"Printing - The printer is in use." - no printing occuring

July 22, 2018, 6:17 am
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A few days ago, my cat tried to attack the paper coming out of the printer as it was printing, causing a paper jam. I fixed the jam and the printer seemed to be working correctly. I can print "test" pages, such as printer settings, network settings, etc. just fine. When I try to print a document from either computer or my phone, it says "Printing - The printer is in use," in the print queue but nothing actually prints. I have tried deleting the printer from both computers and reinstalling, but nothing seems to work. Please help!

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printer error code OXC4EB01C9 HWMICCI2C

July 22, 2018, 6:25 am
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printer shown error code OXC4EB01C9  HWMICCI2C on the screen, cannot print.

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Ews hp 5640

July 22, 2018, 7:42 am
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Webbased interface stop working after a wile when i switch on and off it works then 15 minutes.

HP smart on smartfone is also not possible.

it is called EBS....

it wil not open unlike i  switch on/off.

 

any idea,

thanks in advance

Jos van Gelder Netherlands

 

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Printing on cardstock

July 22, 2018, 7:51 am
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Can I use my Envy 5640 to print on 160 gm cardstock?

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My Photosmart 7520 prints the line on underlined text but nothing else.

July 22, 2018, 7:42 am
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My photosmart 7520 only prints the lines of underlined text but doesn't print any of the text.  I have attempted to print other things that are just text and it doesn't print anything on them.  There are no error messages and I have done a printer status report and everything is fine.

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Cartridge problem 3835

July 22, 2018, 8:26 am
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Hello. I have the problem as mentioned above.
I have tried the suggestions. Still the same issue.
What else can I do?
Regards

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6835 printhead problem

July 22, 2018, 8:30 am
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Wonderful, I just spent $90 on ink cartridges, thinking that would fix my problem, but ALAS. 

 

There's something wrong with this printer.  I've done all the trouble shooting steps, and I'm not sinking another dime into trying to get it fixed.  It's not worth it.  

 

Is there a defect with this HP product?

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Paper will not feed

July 22, 2018, 8:48 am
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Printer was working fine until I printed two photos and now it will not feed any paper.  I followed steps on HP video to clean rollers and reset printer and it still does not work.

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HP DeskJet 2130 Incompatible Ink Cartridge

July 22, 2018, 8:53 am
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I have almost new printer and new original black ink cartridge. Cannot print any more, there is a pemanent message saying the carrtridge is incompatible. This is not possible. The cartrige is HP 302. Very annoying!

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Can't print on Envy 7855 from Win 8.1 64-bit

July 22, 2018, 9:19 am
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Recently added an Envy 7855 to our home network. A win 10 Pro 64-bit machine and a Win 7 Pro 64-bit machine can both print to it via wireless. But a win Pro 8.1 64-bit machine cannot.

 

Driver from HP (HP-Envy-EN7800_Full_WebPack_44.3.2218.exe) seems to install OK. I can see the printer in "Devices and Printers". But any attempt to print quickly fails. Attempting to print from Excel 2016, for example, produces this message:

 

Your file could not be printed due to an error on HP Envy Photo 7855 on e03L. There are several possible reasons:

 

 - There may not be enough available memory

 - If you use a network for printing, there may be a problem with the network connection or the printer driver

 - There may be loose cables or a bad connection between your computer and printer

 

Even printing a, a test page from the printer's queue window fails instantly: Test page failed to print. Would you like to view the print troubleshooter for assistance?

 

Windows troubleshooter only suggests making the Envy the default printer - which does not help.

 

Have tried many things including letting the "HP Easy Start for Windows Printer Utility" install the driver (which is the same driver listed above that I downloaded and installed myself).

 

My machine has 24 GB of ram (with 17.9 gb available at the moment), lots of hard drive free space. Given that 2 other computers print to the Envy 7855 regularly without problems, there are no network problems or loose cables or a bad connection.

 

FWIW, I gave the printer a static IP address (should not matter).

 

The network environment is a Windows Domain LAN with a PDC server.

 

Anyone have a clue what's going on here or how to resolve it?

 

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Where is my 3 months free instant ink?

July 22, 2018, 9:43 am
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I have the problem please advise x

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HP Envy Photo 6255 wiil not print PDF files or word.dom

July 22, 2018, 9:50 am
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Just purchased an HP Envy Photo 6255 and it states it cannot print PDF file or word.doc??????????????Help please

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Printer won't connect to wireless network

July 22, 2018, 9:53 am
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I have ASUS router RT AC5300 and my HP 8710 printer will not connect to the network, it connected once and printed a couple of times and then came back to it later that day to do my resume work and it was not connected as it showed it was off line.

Please help me on this
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How To Read Code for Expiration Date on HP 63 Ink Cartridge

July 22, 2018, 9:56 am
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Hi:

This is my second attempt on trying to get an answer to my question which is how to translate the code for expiration on a cartridege package. I ordered ink (HP 63) on line and when the package arrived (combo pack) just the inner packages arrived and no clue as to expiration date. So I wrote the seller and this was their reply:

"Regarding the date "HP has a code on the bottom right that begins with 17 add two years to that number and you will have the expiration year".Please open if the item is not 2019 please contact us. We look forward to doing business soon. "

I am running out of time to return these cartridges if they are not what they say. The cartridge Codes are: 170718 &171030.

Sooz2

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Please Include Puerto Rico on the Instant Ink Program

July 22, 2018, 10:29 am
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HP, please include Puerto Rico in your Instant Ink program! By the way, HP has a huge ink cartridge manufacturing facility in Puerto Rico for over 30 years and is incredible that your program does not include us.

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printer toner too light

July 22, 2018, 11:09 am
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I updated my printer drivers last week and since I did that, everything I print comes out extremely light even though all of my cartridges are over 70% full. I even put in a new black cartridge and it didnt make any difference. 

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