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OfficeJet Pro 8600 print format errors

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Hello,

 

Sometimes, when printing, the formatting of the page I'm printing gets messed up. For example, the document displays clear words/ formatting prior to printing, but when I print it, it prints unrecognizable characters. It does not do this everytime - maybe a 1 to 5 ratio. 

 

I have tried re-installing the printer drivers on both the machines I am printing for and also on the computer the printer is being shared from. Does anyone have an idea as to why it may be doing this? Could it be that the printer firmware needs to be updated?

 

Thanks


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