My problem is similar to other Officejet users, but I have the added problem in that the Print Dr software downloads, but then fails on upacking/install on Win7.
The printer will scan through the HP printer suite, but when I attempt to print, the print queue shows the file for a moment, then it is deleted, as though the printer is accepting it. Nothing comes out. Now, even a test page print fails.
I'm at a loss. Please help.
When I try to run the HPPSdr.exe, it appears to unpack okay, but then I get an error window that says:
FileExtractor.exe has stopped working
with the problem details of:
Problem signature:
Problem Event Name: APPCRASH
Application Name: FileExtractor.exe
Application Version: 1.0.0.1
Application Timestamp: 53208bbb
Fault Module Name: FileExtractor.exe
Fault Module Version: 1.0.0.1
Fault Module Timestamp: 53208bbb
Exception Code: c000001d
Exception Offset: 00004044
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789