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Officejet 5510xi persistent cartridge error

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My HP OfficeJet 5510xi All-In-One displays this message: "Print Cartridge Error.  See the product documentation for details."  I have tried cleaning the contacts on both the cartridges and the the machine twice--no help.  I recently installed a new HP57 color cartridge (HP--not an off brand).  All was working fine for a day or two, then the error message began, and I havn't been able to rpint since.  Thanks!


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