I got a print that was horribly colored with black bands. I ran the HP Utility from the computer, and ran the "print quality diagnostics" , then "Cleaned the Printheads", the phase 1 didn't fix the problem, so I asked it to continue through the next series of cleanings. The final cleaning of printheads, had all the colors nicely, but NO yellow now printing. Then, I "Callibrated Line feed" , I don't know what that did. There is no yellow on it.
I took out the Yellow ink cartridge, shook it and replaced it. The cartridge was replaced in Sept/10/13 and it's expiration date is "2015/11/17".
There is no error message saying I need to replace the K/Y printhead.
Today it printed in all colors for three prints, now it prints in all colors but NO yellow.
How do I dianose this?
Your advice is very appreciated.