Doesn't print anything from Word and excel only certain colors and no black. Did diagnostics tools such as print page, clean print head. On run "Print Alignment" display states "Failure". Have tried all reset options that I could fine. From one hp site suggests I might need new print head. Cost is roughly $72.00. Spoke with sells rep and she stated it was probably an ink cartrigde issue. Ink levels are about 1/8 fulll on colors and 3/4 full on lagre black ink cartridge. Ink levels were high before I started trying to reapir but now low.
Do I need new ink cartridegs or printhead? How can I be sure? Ink Cartridges not cheap and don't want to purchase if not the answer, same for printhead.
Any help welcomed.
Thanks,
Confused-13