I have a HP pavilion Slimline Model s5514f-b with windows 7 and HP Officejet6500a E10a that will not print or fax after uninstalling and reinstalling to factory installation. I didn't need anything saved or backup. So after reinstalling the computer, I install the printer, but, an error message said "device driver software was not successfully installed." The message shows printer and fax both failed. I troubleshoot the printer which still failed. I did an update for drivers from windows update(none found)and drivers from HP Support (download the drivers). Still my computer and printer will not read drivers. Now I uninstall and reinstall the printer's using HP printer CD. Still the same message (device driver software was not successfully installed). I call HP tech support who could not connect the driver and suggest to buy a new printer. I brought an new printer and the same message come up. I also turn off Norton firewall during these events. So there must be an communication issue when connecting with the driver from the computer. I appreciate any suggestion or solution.
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