My Photosmart 5510 has a carriage jam that doesn't respond to the troubleshooting steps. It makes a terrible jack hammer sound when the power is turned on. The problem started after I tried to print on some heavy weight paper. It didn't print and I removed the paper. It wasn't torn at all, so there are no bits of paper remaining in the machine. The print cartridge is all the way to the right and will only move a half inch to the left. Can my printer be saved?
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