Hi there,
A customer of ours has been experiencing a problem with the driver used to scan across the network from their HP LaserJet 400 MFP M425dw.
The problem announces itself by the inability to scan from any program, and upon checking Control Panel -> Scanners and Cameras, the scanner isn't there - as if the driver/object vanished.
Event Viewer does not shed any light on the situation, no errors pop up before this happens.
The XP machine is fully updated (SP3 + hotfixes, etc), 32-bit.
We've used the official drivers.
Whenever the scanner disappears, using the official installer to detect the printer and then install will bring back scan functionality and the scanner object in Control Panel -> Scanners and Cameras.. until a reboot / shutdown startup the next morning.
I've not been able to find any other users with this problem - but I do admit that XP is rather an old operating system, part of me would understand if that's where the problem lies.
Oh, there are no other systems using this scan function in this manner, so I have no comparison.
Any constructive replies and/or assistance would be greatly appreciated.