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Deskjet 3520 marginless printing issues

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I am trying to print several documents that include a background image that covers the entire page. When I view the page before printing, the entire background image shows up and everything else looks correct. When I print the page, however, the entire document has shifted down 4-5 inches and there is a white border along the bottom of the page. It looks nothing like the print preview image. PLEASE HELP!!!

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