Hello All,
I recently installed a Laserjet Pro 400 Color M501nw printer via USB to a Window 7 64bit Dell Laptop. In short the laptop gets to the "Please Wait" screen in Windows7 and just sits(this is basically just before you get the CTRL+ALT+DEL screen) if I boot with the printer powered on. If I boot with the printer powered off the laptop boots fine. The user had a Laserjet 2420D before this and never had an issue...it was also connected via USB and always powered on. I installed the full Software and Driver package avaialbe on HP.com because the "Driver Only" suite would say 'Page cannot be displayed."
I disabled the status monitor and HP update incase that was causing issues with our network security and that did not help. I also disabled any HP start process in msconfig, with no help.
any ideas?
Thanks,
Rich