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Win7 64 Laptop freezes during bootup when Laserjet Pro 400 Color M501nw is connected

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Hello All,

 

I recently installed a Laserjet Pro 400 Color M501nw printer via USB to a Window 7 64bit Dell Laptop.  In short the laptop gets to the "Please Wait" screen in Windows7 and just sits(this is basically just before you get the CTRL+ALT+DEL screen) if I boot with the printer powered on.  If I boot with the printer powered off the laptop boots fine.  The user had a Laserjet 2420D before this and never had an issue...it was also connected via USB and always powered on.  I installed the full Software and Driver package avaialbe on HP.com because the "Driver Only" suite would say 'Page cannot be displayed."

 

I disabled the status monitor and HP update incase that was causing issues with our network security and that did not help.  I also disabled any HP start process in msconfig, with no help.

 

any ideas?

Thanks,

Rich 


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