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hps envy 4501 error ox83c00000a NOS_LOADER_APP

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Error ox83c00000a NOS_LOADER_APP on HPS Envy 4501, only 5 months old.

Tried unplugging power source (which is is connected to outlet directly and not power strip),

tried holding power button while restarting,

can't download firmware because the printer is locked up...  how to fix?

 

Please help!


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