I have this message "There is a problem with the printer or ink system. Turn printer off then on, if problem persists, contact HP" and the printer will do nothing else. Turning it on and off makes no dfference. It occured when I installed a new print cartridge that was not an HP one, the printer acknowledged that it was not genuine and asked if I wanted to proceed, which i said yes to. It then came up with this message and ground to a halt when it tried to print. I cant find this problem on the listed error messages on teh HP site. I have tried putting the old cartridge back in and resetting the carriage to no avail.
↧