looking for a permanent solution to the print queue problem

Printer: hp envy 4500 connected wirelessly

system software: XP

prints from all microsoft desktop applications fine.

when printing from a web source (google browser) using Ctrl+Shift+P the document gets stuck in the print queue

using the hp web doctor software will clear the queue, but the material will still not print. In order to print the material I am required to save the file as a PDF document and then print from the PDF.

Maybe it is a problem with my Google settings?

Anyone know of a solution?

Thanks