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Envy 110e Chromebook issue

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When I first set up the printer, my kids could print from their Chromebooks via the Cloud.  Now they cannot.  Settings are set to allow anyone to use the printer, but when they try to install the printer they get a message saying the "owner" of the printer has to allow them in.

Called HP and was told to call Google.  You. Can't. Call. Google.


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