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Printer failure

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I have a HP Officejet 6600, just replaced the 932 black cartridge with a 932xl and get the subject error message.  I turned it off, unplugged and replugged in the copier turned it back on to the same message. I removed all of the cartridges, reinstalled one by one and have the same error message.  I replaced the empty black cartridge and followed all the same steps -still no luck. I downloaded the HP doctor software, everything checks out and get the same print error when it askes to do a test print.  Anyone have a suggestion?  It's too new to pitch out the window.  


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