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Intervention required

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I do have OfficeJet Pro 8500A Plus and I do have printing problems. Although it says the document is being printed, it doesn''t. On top of the print queue box it says 'Intervention of the user required'.

I downloaded the latest drivers, rebooted the printer and laptop, etc.

 

In one of the issue with the same topic I read I should use genuine HP cartridges??????

Please help, this is really annoying.

 

Thanks,

 


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