Hello community,
Recently my printer carriage (the things that holds the ink) on my HP Officejet 6500 E709n just stopped moving from the right side. I turn on my printer and it had came up with a message with the blinking exclamation mark saying that there was a paper jam. I checked inside and out if there were any forms of dust or paper and there was nothing. I went back and opened the printer head and pressed okay on the screen and had seen that the carriage was not moving for some odd reason. I check on Google and the forums and followed a few videos on to cleaning the parts and take of the backdoor/duplex and cleaning that but none of these things worked. Please can anyone help me resolve this issue, I need my printer to be working as soon as possible.