The printer is connected via USB directly to user desktop running Windows XP 32bit SP3
The printer doesn't print anything written in black. Only the colours come out.
We already went through cleaning and aligning cartridges with the toolbox. Cleaned manually the black cartridge. It was replaced and is currently full but still not being used by the printer. Printing settings are correct. I have checked if the cartridge protection film was removed, yes it is. There are no error messages at all. The printer is printing fine but decides to ignore the black ink. Where it should be black writings it’s blank. Only the colour writings or images comes out.