I have an Officejet 4500g and Windows 8.1 (64-bit) installed. I have two problems:
1. It started not printing whole pages from PDFs and emails. It will print the top of the document (varying from 1/4 to 1/3 of the page) and then stops and spits out the unfinished document. SOMETIMES I can get it to print the whole page if I choose Fast Draft. But if it's a multi-page document, that usually doesn't work.
Since this started I have uninstalled and reinstalled the drivers twice (especially after 8.1 auto-updated on me), to no avail.
2. It now gives me an error message: Incorrect paper size. I've checked settings everywhere I could find them (in the software I'm printing from, on the printer menu) and they all say the size set matches my letter paper size (I don't usually print any other size).
I've searched and tried several things, and now am trying the forum before I either pay for a repair or buy a new printer :(
If you can help, I would appreciate it.
Thank you,
Rita