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C309G. Won't feed photo paper and give paper jam message.

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Using 8.5 x 11 photo paper it will not feed and I get a message that there is a paper jam.  I can then shut off the printer and it will by itself feed the paper through and eject it.  If it will pick it up when I shut it off why won't it pick it up and print.  I have cleaned all the rollers with distilled water.  I have had the printer a couple of years and it has always worked fine.  This is a new problem which just started.  Nothing else has changed.


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