Using 8.5 x 11 photo paper it will not feed and I get a message that there is a paper jam. I can then shut off the printer and it will by itself feed the paper through and eject it. If it will pick it up when I shut it off why won't it pick it up and print. I have cleaned all the rollers with distilled water. I have had the printer a couple of years and it has always worked fine. This is a new problem which just started. Nothing else has changed.
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