I just replaced all of the ink cartridges and when printing the ink level status the black ink 564XL does ont show status or shows blank. All the other colors show full. I teid putting the original cartridge and a different replacement cartridge but still the printer will not copy or print from a Word or PDF document's black color.
With WORD documents I can change the font color to Blue and are able to print the document in blue. However when I switch the font back to Black the page does not print. I can try to be OK with printing Word documents in blue. However I cannot change the font colors to blue in PDF documents.
Has anyone seen this before and/or know what's required to resolve this?
Thanks in advance.