I have a friend with a brand new OfficeJet Pro 8600 who is trying to print to custom size paper (6"x9") from MS Word 2010 Starter. The correct paper size is set in the document, but there does not appear to be a "custom" option for the paper tray in the printer properties box. She used to be able to do it with her old printer (Canon), but now when she tries to print, she gets the following error on the display:
"Paper detected does not match paper size or type selected. Make sure the paper size or type is correct to continue the job."
We've tried it with Word XP, Word 2003, and MS Works, but get the same response each time. She also tried printng a different standard size (6"x8"), but same problem. She is able to print regular 8.5"x11" without incident.
Any ideas?
Thanks in advance.
