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photosmart 7520

Brand new printer...the photo tray does not always work...we've gotten 2 pictures printed...and asked for several more, but get an "out of paper" message. Meantime, we can see that the tray is not moving. We have also adjusted the paper to be sure it is in the proper position (and fanned it before placing in tray).

 

Any suggestions? Or do we have a defective product?


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